Frequently Asked Questions

We specialize in bespoke branding, packaging, creative consulting and UIUX - covering all stages of a brand journey from strategy to execution.
You can fill in our inquiry form to book a discovery call with us. Fill Form Here
From there, we’ll get in touch and learn more about your goals, then prepare a custom quote and timeline that fits your project.
Every project is different, but most branding projects take around 4–6 weeks.
Website and UI/UX projects may take 6–10 weeks depending on complexity.
Our pricing varies depending on the project’s scope.
For reference, our Kickstarter branding package start at RM5,500, while smaller design add-ons (like packaging or marketing materials) are quoted individually.
Yes! For projects above RM2,000, we offer split payments in two or three stages - deposit, midpoint, and final handover. All to make it easier for you to plan ahead.
Absolutely. We offer credit packages for flexible or recurring design needs. Perfect for quick updates, monthly campaigns, or content design.

Each project includes discovery sessions, concept development, logo design, brand guidelines, and visual identity elements like color palettes, typography, and mockups.
Yes. We offer brand audits and partial refresh options. We’ll assess your current assets and guide you on what to keep, refine, or evolve.
Yes! We design packaging systems that align with your brand direction.
From master design to SKU or variant add-ons.
Yes, but keep in mind that packaging-only projects focus on visuals, not the full brand strategy. If you plan to expand later (e.g. new SKUs or sub-brands), the full branding foundation gives you better consistency.

Yes, we create both static and e-commerce websites - focusing on clarity, structure, and user experience.
We mostly design for Shopify, Squarespace, and WordPress.
We focus on design and front-end strategy but can coordinate with developers if needed.

For branding projects, we begin with a 30–60 minute strategy session to review your business direction and goals. You’ll receive focused insights and clear recommendations even if we don’t move forward together.
For one-off design requests, we offer a shorter 15-minute session to review your creative brief and confirm scope, pricing, and timeline before starting any work.
Credit packages let you pre-purchase design request for on-demand projects. Ideal for brands needing continuous creative support without a full retainer.
Yes! Retainers are great if you need ongoing design or brand support. We’ll tailor them to fit your monthly needs ranging from updates to campaigns and beyond.

That’s okay!
All projects include a certain number of revision rounds and progress trackers.
Our goal is always to reach a direction that feels right for you and your brand.
We mainly use email/Whatsapp and Google Drive (for shared folders) to keep everything organized and easy to track.
Because design work is time-based and personalized, we don’t offer refunds on deposits once the project has begun on discovery phase. However, we always make sure to align expectations before starting.
Depending on our schedule, yes.
Rush projects may come with a Priority fee to ensure quality and timely delivery.